Eva Hosting provides web hosting and domain registration services. Eva Hosting reserves the right to suspend or cancel any client's access to any portion or all of Eva Hosting services, when Eva Hosting deems that the account has been used inappropriately. Eva Hosting reserves the right to refuse service and/or access to its servers to anyone. Eva Hosting prohibits sites engaged in: Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband, Proxy Scripts and or websites / Anonymizers, IRC Bots, image hosting only sites without a domain name, Escrow Sites, High-Yield Interest Programs(HYIP) or related sites, Investment sites (FOREX, egold exchange), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites and or archives, programs. Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a £600 clean up fee. Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive bandwidth, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts. Adult Content The determination of what is "adult content" and prohibited shall be solely made by Eva Hosting. Should a policy violation occur, Eva Hosting reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Eva Hosting system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a £600 clean up fee. Web Site Content The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on Eva Hosting servers). Eva Hosting is not responsible for any lost files, information, or data. System Updates the client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes; therefore the update does not occur in the system instantaneously. Eva Hosting reserves the right to modify the processing times at any time without notice. If a client or Eva Hosting personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk usage. Resource Usage Users may not: 1) Use 25% or more of system resources for longer than 90 seconds. 2) Run IRCD or standalone server side unattended processes. 3) Run cron jobs that in intervals of less than 15 minutes. 4) Run gaming servers, process game server stats, teamspeak, ventrillo or any other voice application, torrents, torrent related sites, trackers or applications. 5) Run any processes related to or that interface with IRC programs and or networks. 6) Run any kind of web indexer or web spider. 7) Repeatedly create and delete large numbers of files on a regular basis causing system damage. Inodes Users may not exceed more than 50,000 Inodes per shared hosting account ( a shared hosting account is one cpanel username ). This limit is in place to prevent system over usage. Every email, webpage, file, etc takes up one inode. Support Free customer technical support is provided via our helpdesk. Technical support emails will be answered within 24 hours. Billing inquiries will be answered within one business day. Client agrees not to spam support. Payment Policy All services are on a monthly, quarterly or yearly prepayment basis. Eva Hosting only accepts credit card and paypal payments. Service is activated only after receipt of payment. Credit card payment is authorized and assessed in real time. Once an order is successfully submitted, the client is subject to Eva Hosting refund policy. The one time setup is non-refundable. No bills or invoices will be sent by postal mail or fax. Additional Features Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not prorated. Renewal Notification and Billing Schedule Renewal notification is emailed to the billing contact email address on file. Clients are responsible for keeping their contact information up to date. Clients on quarterly prepayment may queue themselves for annual prepayment at least 10 days prior to the end of their current billing cycle. If the client does not queue themselves for annual prepayment, the account will automatically be assessed quarterly prepayment. Clients on annual prepayment must renew for annual prepayment at least 10 days prior to the end of their billing cycle. If the client does not renew for annual prepayment, the account will automatically revert to quarterly prepayment. Credit Card Failures In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card every day until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If payment is declined in three consecutive billing attempts suspension of the account will occure. Account Reactivation If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of £9.99 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges and NSF check processing fees (if applicable). If an account was cancelled due to policy violation, Eva Hosting will not reactivate the account. Usage Accounts with unlimited bandwidth or disk space are subject to fair usage policy. Cancellation Eva Hosting reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a £600 clean up fee. Eva Hosting reserves the right to delete the policy violating web site content without notice. Customers can cancel service at any time. Account cancellations are not accepted via email. All account cancellations are to be requested through the client's billing control panel contact form. Indemnification Client agrees to defend, indemnify and hold harmless Eva Hosting against any liabilities arising out of defective products sold to customers from Eva Hosting servers, personal injury or property damage caused by products or services sold or distributed from Eva Hosting servers, any material that infringes or allegedly infringes on the rights of a third party available from Eva Hosting servers, and any material that libels or allegedly libels a third party available from Eva Hosting servers. Arbitration By using any Eva Hosting services, clients agree to binding arbitration. If any disputes or claims arise against Eva Hosting or its subsidiaries, such disputes will be handled by an arbitrator of Eva Hosting’s choice. All decisions rendered by that arbitrator will be binding and final. Clients are also responsible for any and all costs related to such arbitration. Disclaimer The Eva Hosting is not responsible for any damages to any client's business. Eva Hosting makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Eva Hosting web hosting and email service is at the client's sole risk. Eva Hosting services are provided on an "as is, as available" basis. Eva Hosting does not guarantee that our services will be uninterrupted or error free. Eva Hosting will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will Eva Hosting be liable for any claims resulting from the use or inability to use Eva Hosting services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Eva Hosting servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters. Eva Hosting reserves the right to revise our policies at any time.